Return policies determine which orders are eligible for returns and how those returns are processed. You can create multiple policies to account for different regions, customer types, product conditions, or promotional rules.
Each policy consists of four key configuration sections and is processed in a specific sequence order, which determines which policy will be applied to a customer’s order.
🔧 How to Create a New Return Policy
To begin setting up a new return policy:
From the Shipped Suite Merchant Admin, navigate to Returns > Policies
Click Create New Policy
Follow the step-by-step configuration using the guides below:
Once all sections are configured, you can Save & Activate the policy.
🔀 Policy Sequencing
Shipped Suite uses top-down sequencing to determine which return policy to apply to an order.
Policies are evaluated in the order they appear.
The first policy that matches the order's conditions will be applied.
Conditions may include geography, tags, customer group, timeframes, and more.
You can reorder policies by dragging and dropping them in the Admin view.
🪄 Tips:
Organize your policies from most specific to most general.
Create a default or master policy with baseline settings that you can easily duplicate and adjust for different customer segments or campaigns. This saves time and ensures consistency.
📚 Return Policy Article Index
Section | Description |
|---|---|
Set policy name, activation status, geography, tags, and time constraints | |
Configure return window, minimum value thresholds, and shipping tag logic | |
Define return reasons, resolution options, and final sale rules | |
Select return methods, assign courier accounts, and set return addresses |
If you need help configuring or sequencing your return policies, please contact us at support@invisiblecommerce.com.