The General Settings section allows you to define overall parameters for when a return is allowed and what constraints apply to each case — such as return windows, shipping logic, and inventory limits.

Use the fields below to tailor your return logic to your operational and financial preferences:

1. Return Policy URL

• Add a link to your public-facing return policy (e.g., your Help Center article).

• This link may be used in automated emails or customer-facing portals.

2. Return Window

• Set the number of days after delivery during which a customer can initiate a return.

• Example: Enter 30 to allow returns within 30 days of delivery.

• Outside this window, items will not be eligible for return.

3. Minimum Return Threshold

• Specify a minimum order/item value (in USD) required for returns to be eligible.

• Useful to discourage returns for low-value items where return shipping may cost more than the item.

• Leave at 0 to allow returns on all orders regardless of value.

4. Shipping Required Tags

• Enter tags to force a product to be returned, regardless of value.

• These override the Minimum Return Threshold.

• Example use case: defective or regulated products that must be physically returned.

5. Shipping Not Required Tags

• Enter tags to waive the requirement to return an item, regardless of value.

• These take precedence over the Shipping Required Tags.

• Example use case: low-value or perishable items where the customer can keep the item.

6. Minimum Inventory Threshold for Replacement

• Set a minimum inventory level required to offer a replacement.

• If inventory falls below this number, the "Replacement" option will not appear for the customer.

• Default value is 1.

If you need help configuring your General Settings, please contact us at support@invisiblecommerce.com.