The Policy Information section defines the basic rules for when and to whom a return policy applies. This includes tagging rules, customer segments, email domains, geographies, and time-based restrictions.
Follow the steps below to configure this section:
1. Policy Name
Purpose: Internal reference only (not shown to customers).
Tip: Use a naming convention like
Region - Audience - Notes(e.g.,US - VIP Members).
2. Enable This Return Policy
Toggle this on to activate the policy.
You can save a policy in draft mode by leaving this unchecked.
3. Geographic Applicability
Define which geographic region(s) this policy applies to.
Leave blank to apply to all regions.
Click “Add Geography” to select supported regions (e.g., United States, Canada).
4. Timeframe Applicability
Use this to restrict the policy to orders placed within a specific time range (e.g., for holiday campaigns).
Click “Add Timeframe” to set custom start and end dates.
Leave blank to apply year-round.
5. Timespan Applicability
Restrict the policy based on how recently the order was placed or delivered:
Days Since Placed: Applies only to orders placed within this number of days.
Days Since Delivered: Applies only to orders delivered within this number of days.
⚠️ Avoid using both fields at once unless you have a very specific use case, as this can lead to confusion.
6. Special Applicability
Target the policy based on specific tags:
Order Tags: Applies only to orders with any of the specified tags.
Customer Tags: Applies only to customers with any of the specified tags.
Leave both blank to apply broadly.
7. Email Address Applicability
Restrict the policy based on customer email patterns:
Email Address Patterns: Enter domain-level patterns (e.g.,
@company.com) or use wildcards (e.g.,@.*\.edu).Uses regex-style matching—any order matching any pattern will qualify.
Leave blank to apply to all email addresses.
If you need help setting up your return policies, please contact us at support@invisiblecommerce.com.