Shipped Shield helps protect your business from the costs of lost, damaged, or stolen packages while increasing customer confidence and conversion rates. By offering premium package assurance, customers gain peace of mind, leading to higher satisfaction and fewer disputes.
Enabling Shipped Shield
To activate Shipped Shield for your store:
Navigate to Delivery Assistance > Shield Configurations in the Shipped Suite merchant admin.
Check the “Shipped Shield Delivery Protection” checkbox.
Click “Save.”
Note: It may take up to 10 minutes for this setting to be updated.
Once enabled, the Shipped widget must be implemented on your Shopify store for customers to add Shipped Shield to their orders. Implementation instructions below.
Configurations
Merchant-Paid Shipped Shield
On average, over 85% of consumers opt for premium package assurance, providing both security and increased profitability. As an additional option, you can enable Merchant-Paid Shipped Shield to ensure protection for 100% of orders, even if a customer declines coverage. When enabled, merchants purchase Shipped Shield at a discounted rate for orders where the customer has opted out of premium package assurance.
Override Minimum Inventory Threshold
Shipped Suite automatically checks inventory levels before processing replacement orders for shipment issues. The default minimum inventory threshold is 1, meaning that if an item has 1 or fewer units in stock, it is considered out of stock, and a refund is issued instead of a replacement.
If you do not track inventory through your online store or wish to override this threshold, you can disable this feature by checking the box in Shield Configurations.
Important: Be sure to click “Save” after making any changes to ensure your settings are applied.
For further assistance, please contact support@invisiblecommerce.com.