If you maintain an internal knowledge base or articles utilized by your customer support team to address inquiries, you can integrate this knowledge into the AI CX Agent. This enables the AI to retrieve information for resolving customer support tickets.
To manually add articles:
From the AI Agent > Article page, click on "+ Add Article".
Enter a subject for the article in the "Subject" field.
Enter the article into "Content" field.
Click "Save".
To add article via knowledge base integration, click on the relevant integration for instructions.
If you make any changes to your knowledge base, we recommend re-syncing your knowledge base by disabling and re-enabling the knowledge base.
If you don't see a knowledge integration, contact us at support@invisiblecommerce.com.