Financial transfers are processed based on your agreed billing frequency. These transfers summarize fees, revenue shares, and reimbursements associated with your account features.
How Transfer Amounts Are Calculated
The transfer amount is determined as follows:
Add Fees: Sum up the fees for enabled features, such as:
Shipped Shield
Shipped Green
AI Agent usage
Deduct Revenue Share and Reimbursements: Subtract:
Your revenue share from fees (e.g., Shipped Shield revenue share).
Any shipment issue reimbursements.
The resulting amount determines the type of transfer:
Net Positive (Debit): If the calculation is positive, we will charge your Payment Account.
Net Negative (Credit): If the calculation is negative, we will issue a payout to your Reimbursement Account.
Understanding Line Items in Transfers
The line items in your financial transfer depend on the features enabled in your account. Below are the potential line items:
Fees
Conversation Usage Fee: Fee for AI Agent usage.
Shipped Shield Fee: Fee collected from Shipped Shield purchases.
Shipped Green Fee: Fee collected from Shipped Green purchases.
Revenue Shares
Shield Revenue Share: Your share of the revenue from Shipped Shield purchases made by customers.
Reversals
Shipped Shield Fee Reversal: When a customer cancels a Shipped Shield purchase.
Shipped Green Fee Reversal: When a customer cancels a Shipped Green purchase.
Reimbursements
Replacement Order Reimbursement: Issued when a replacement order is processed as a resolution for a Shipped Shield claim.
Refund Reimbursement: Issued when a refund is processed as a resolution for a Shipped Shield claim.
Accessing Your Transfer Records
You’ll receive an email summarizing each transfer. You can also access and download detailed records in the Merchant Admin:
Go to Transfers in the Merchant Admin.
Select the specific transfer record.
Click "Export Detail CSV" to download the transfer data.
Examples of Financial Transfer emails
Need Help?
If you have any questions about financial transfers or want to learn more about our features, feel free to reach out to us at support@invisiblecommerce.com.