Shipped Suite automatically generates SOPs (Standard Operating Procedures) for various use cases based on your historical support tickets. We recommend reviewing these SOPs to ensure they reflect your current policies and making any necessary edits before publishing.
How to Review and Edit SOPs
Log in to your Shipped Suite Merchant Admin.
Navigate to AI Agent > SOPs.
Locate the SOP you'd like to review and click the blue edit icon.
Note: Pre-generated SOPs are saved as drafts by default. Drafts are marked with a triangle and exclamation mark icon.
Review the SOP content and make any necessary updates.
Click "Save & Publish" to make it active.
If you need assistance with reviewing or editing SOPs, feel free to contact us at support@invisiblecommerce.com.