Overview

This section controls:

• What resolutions are offered

• How claims are processed globally

• Notifications and automation behavior

Resolution Offers

Each claim reason defines allowed outcomes:

• Replacement

• Refund

• Store Credit

Resolution Configuration

Multiple Resolution Offers

• You can define multiple offers per claim reason

• Example:

  • Standard → Replacement

  • Fallback → Refund

Fallback Resolution

Used when the primary option cannot be fulfilled:

• Example: Replacement unavailable → fallback to Refund

Store Credit Incentive

Encourage store credit usage:

• Fixed amount

• Percentage of order value

Global Claim Settings

Located under Claim Settings

Refund Shipping

• Include shipping cost in refunds when applicable

Skip Inventory Check

• Allow replacements even if inventory is unavailable

Use Business Days

• Filing windows calculated using business days instead of calendar days

AI Damage Detection

• Automatically evaluates uploaded images for damage severity

Notifications

Notification Recipients

• Add emails to receive claim alerts

Alert Types

• Per-Claim Alerts → Email for every new claim

• Daily Digest → Summary of pending claims

Key Takeaway

Delivery Assistance is fully configurable and controls:

• Eligibility

• Timing

• Evidence

• Resolution

The AI strictly follows these rules when assisting customers.

If you need any assistance, please contact support@cavalry.ai.