If you're using Kustomer as your customer support platform, you can enable Shipped AI Agent to assist your customers across multiple channels. It will act as the first response agent to your tickets. In the case where the AI Agent is unable to assist the customer or the matter requires escalation, the AI Agent will escalate the conversation to a human agent.
Integration instructions
Install Shipped AI app on Kustomer
In your Kustomer dashboard, navigate to Apps.
In the app search bar, search for "Shipped AI".
Click into the app and install.
Enable Kustomer Channel
Go to Channels and select “Enable” under Kustomer.
Enter your Kustomer subdomain.
Authorize app permissions when prompted.
Once successfully enabled, you'll be taken to the Kustomer Integration Settings page.
Keep the specific channel interception percentages at 0 until the AI Agent is configured and you're ready to turn on interception.
Complete the "From Email Address" field and click "Save".
Kustomer Knowledge Base
If you use Kustomer to maintain a knowledge base utilized by your customer support team to address inquiries, you can integrate this knowledge into the AI Agent. This enables the AI Agent to retrieve information for resolving customer support tickets.
Integrate Kustomer Knowledge Base
If you have any questions about Kustomer integration or AI Agent, contact us at support@invisiblecommerce.com.