If you use Klaviyo for your email communications, you can enable the Klaviyo integration to enhance your tracking emails. This integration allows you to leverage Shipped Suite’s tracking events to send customized tracking emails that keep your customers informed at every step.
Shipped Track Metrics
Shipped Suite provides four key tracking metrics through Shipped AI, each representing a specific status update for shipments:
Shipment Shipped
This metric is triggered when a shipment is created and its status is updated to "Shipped" by the courier.Shipment Out for Delivery
This metric is activated when the courier updates the status to "Out for Delivery," indicating that the shipment is on its way to the customer.Shipment Exception
If an exception occurs, such as delays, damage, or a return-to-sender update, this metric is triggered to notify you and the customer about the issue.Shipment Delivered
Once the courier confirms delivery, this metric updates the status to "Delivered."
Metric Information Overview
Each of these metrics provides comprehensive information across the following categories:
Storefront
Includes general store details, branded merchant portal URL, and a link for customers to view order status, report issues, and more.
Customer Information
Basic customer details related to the order.
Order Information
Detailed information about the order, such as:
Shipping address
Order item details
All shipment details
Applied promo codes and adjustments
Order summary
Specific tracking page URL
Shipment Information
Detailed shipment-related information including:
Courier details
Tracking information and events
Items included in the shipment
Specific tracking page URL
Enabling Klaviyo Integration
To connect Klaviyo with Shipped Suite:
Go to Integrations in your Shipped Suite merchant admin.
Navigate to Klaviyo and click Connect.
If you have any questions or need assistance with the integration, contact us at support@invisiblecommerce.com.