If your storefront is set up with manual resolution for approved shipment issues, the following will guide you through the confirmation process for each resolution type.

Locating the Pending Resolutions

The Pending Resolutions can be accessed by going to the Pending Resolutions page within the Shipped Suite Merchant Admin. On that page you will see any pending replacement orders and refunds that need to be confirmed.

Replacement Orders

1. Click on "Confirm" for the pending resolution.

2. Enter the customer facing order number into "External Order Number" field.

3. Enter the internal facing order ID into the "External Order ID" field. This may be the same as the External Order Number.

4. Click "Save."

Refunds

1. Click on "Confirm" for the pending resolution.

2. Enter the actual amount of refund into the "Actual Refund Amount" field.

3. Enter the refund transaction ID into the "External Reference" field.

4. Click "Save."