To ensure your AI agent provides customers with accurate and up-to-date promotional information, you can add current or upcoming sales in your Shipped Suite Merchant Admin.
🛠 Where to update sales and promotions:
Log into your Shipped Suite Merchant Admin
Navigate to AI Agent > Core Logic
Enter relevant details, such as:
Promotion name
Start and end dates
Discount details (e.g., "20% off sitewide")
Applicable conditions (e.g., "Valid on orders over $50")
The AI will automatically use this information to respond to customers asking about sales, discounts, or special offers.
✅ Tips & Best Practices
Use clear language: Write promotions as you would explain them to a customer. E.g., “Buy one, get one 50% off on all skincare items.”
Include exclusions: If certain products or categories are not included, be sure to specify.
Add start & end dates: The AI will only reference promotions during the relevant timeframe.
Update early: Enter promotions ahead of time so the AI is prepared to answer customer questions before the sale starts.
Remove expired promos: Clean out past promotions to avoid customer confusion.
If you need help adding information about promotions for your AI agent, reach out to us at support@invisiblecommerce.com – we’re happy to help!