Overview
Delivery Assistance allows the AI to automatically handle shipment-related issues by following configured policies.
These policies control:
Which orders/customers are eligible
What delivery issues are supported
What information is required
When a claim can be filed
What resolutions can be offered
How It Works
When a customer reports an issue like:
“My package was damaged”
“Tracking hasn’t moved”
“I got the wrong item”
“It says delivered but I never received it”
The AI follows this process:
Identify the order
Map the issue to a claim reason
Check eligibility (policy + timing rules)
Collect required information (notes, uploads, etc.)
Offer allowed resolutions
Submit the claim or explain why it cannot proceed
Policy Selection Logic
Policies are evaluated top-down
The first matching enabled policy is applied
Matching can be based on:
Customer tags
Order tags
Geography
Timeframes
If no policy matches, the AI cannot process the claim.
If you need any assistance, please contact support@cavalry.ai.