If you have internal knowledge—such as product FAQs, troubleshooting steps, or other reference material—you can upload a Google Sheet to automatically create knowledge base articles within the Shipped Suite merchant admin.
Step 1: Connect Google Sheets
In the Shipped Suite merchant admin, go to AI Agents > Knowledge Hub.
Navigate and click into Manage Integrations.
Locate Google Sheets and click Connect.
When prompted, authorize the necessary permissions.
Once connected, you’ll be directed to the Settings page to upload your Google Sheet.
Step 2: Upload and Configure the Sheet
Within the Google Sheets Knowledge Base settings, click on "Add Spreadsheet'..
Complete the following configuration fields:
Select Google Spreadsheet
Click on "Browse" to select the desired Google Sheet from your Google Drive.
Sheet Name
Enter the name of the sheet tab you want to upload (e.g., “FAQs”).
First row contains headers
Check if the first row contains column headers that should be used as content labels
Title Column
Enter the column number to be used for article titles.
Content Columns
Enter the column number(s) for the article content.
If content spans multiple columns, list each one (e.g.,
3,4,5). These will be combined.
Language Column (optional)
If your sheet includes non-English content and specifies the language, enter the column number.
Leave blank if all articles are in English.
Click Save to complete setup.
This will trigger the import of the information and create new knowledge base articles within Shipped Suite merchant admin.
Note on Columns
Column numbers are 1-based indexing means the first column is column 1, the second is column 2, and so on.
Maintenance: Syncing Updates
When you make changes to the contents of the Google Sheet, use the Manual Sync button to refresh the knowledge base.
Need Help?
If you have any questions or need assistance, feel free to contact our team at support@invisiblecommerce.com.